FAQs

OUR COMMITMENT TO YOU

As the COVID-19 pandemic continues, your satisfaction remains our top priority.
Here are the 3 things we’re doing to reassure you:

✔ All orders are processed within 48 hours
✔ Safe and verified payments via Credit Card / Paypal
✔ Tracking number for every order

HOW DO I PROCEED THROUGH THE CHECK OUT PROCESS?

Once you have finished adding items to your Cart, simply click the “Check Out” button on the Shopping Cart page and we will guide you through the checkout process.

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We accept Credit Cards, Debit Cards, PayPal and Bank Transfer (through PayPal).

HOW SAFE IS MY PERSONAL INFORMATION?

Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the checkout process. For more information on how we secure and use your information, please consult our Privacy Policy.

WHICH BROWSER SHOULD I USE TO VIEW YOUR SITE?

We highly recommend that you browse with the latest version of Microsoft Internet Explorer, Mozilla Firefox, Google Chrome or Apple Safari.
 

WHAT IF I NEED TO RETURN SOMETHING?

No worries! Contact us and we'll help guide you through the process to send the item back. Please email to support@lovealotter.com or click CONTACT US”.

CAN I CANCEL MY ORDER? 

Yes. Cancellations must be made within 24 hours of order placement. Send us an email within 24 hours and let us know the reason why you wish to cancel your order.
All refunds will be process within 24-48 hours before the fund reflects on customer’s bank account.

HOW TO GET DISCOUNT

You can subscribe to our newsletter, follow our Facebook page to get all kinds of special offers and product updates.

HOW TO APPLY DISCOUNT

To use your discount, please first make sure that you have copied all the right alphabets and numbers, with no space.

If it still doesn’t work, please email to support@lovealotter.com or click CONTACT US”.

You have other questions but not mentioned here? Please contact us!